Speak Up Ethics Line
Report something you witnessed with confidence
Speak Up Ethics Line provides complete protection from retaliatory action, along with a timely and effective resolution. It is available by phone and web (speakup.sodexo.com), 24/7 days a year, in the language of your choice.
If you have witnessed an abusive practice, report it with confidence.
“Concerns and allegations reported on Speak Up are handled with the utmost sensitivity."
How to use Speak Up Ethics Line
You can use the helpline to raise concerns about:
- Employee Human Resources Concerns
- Respect at Work, Diversity and Equal Opportunity
- Misuse/Misappropriation of Company Resources and Other Financial Concerns
- Business Integrity, Ethics, Privacy and Legal Concerns
- Health and Safety
- Security and Physical Safety
- Environmental and Sustainability Concerns
- Human Rights and Freedom of Association Concerns
- Other Concerns not in compliance with our Code of Conduct
Who can file a report?
Everyone working for or on behalf of Sodexo can file a report. It is also open to any party with whom we have or have had some type of business relationship (such as business partners, suppliers, shareholders, agents, distributors, representatives and consumers) who wish to raise a concern about possible misconduct.
Before proceeding with a report, we encourage you to read our Speak Up Ethics Line Guide.
How can I file a report?
If you suspect misconduct and genuinely believe that the matter cannot be dealt with through the available channels, you can use the Sodexo Speak Up Ethics Line service. This gives you the opportunity to raise concerns confidentially and in your own language. Speak Up Ethics Line is run by an independent third party and is available 24/7, 365 days a year.
How will my report be reviewed and investigated?
All the reports we receive are logged into a case management system. Depending on the nature, urgency and potential impact of your report, the case will be handled by the appropriate case manager.
If you believe that your concern or a concern raised against you has not been handled appropriately or that an investigation has not been performed correctly, please inform the Group Ethics Officer.
How long will it take for my report to be reviewed?
The reports will be processed within a reasonable timeframe between three and six months, so that the appropriate measures are taken, regardless of the persons concerned.
How can I track my report’s status?
After you have completed your report (online or by phone) you will receive a unique code called an “access number”. This number can be used to call back or access theSpeak Up website to check the progress on your report.
How do confidentiality and non-retaliation apply?
Anyone who raises a concern using Speak Up Ethics Line is protected. Please feel confident that you won’t suffer for raising concerns in good faith about suspected misconduct. Any form of threat or retaliation won’t be tolerated. Retaliation is treated as a disciplinary matter.
You can share your concerns anonymously (where allowed by the laws of your country). We do, however, encourage you to reveal your identity as it is more difficult, and in some circumstances even impossible, for us to investigate reports that are made anonymously.
Further information concerning Data Protection is available here.
Contact
You can reach out to our Group Ethics Office here:
255 quai de la Bataille de Stalingrad
92866 Issy-les-Moulineaux
Cedex 9 – France.